DE GUZMAN, GLADDYZ GOTOC
#4-J Panganiban Street, Krus na Ligas, Diliman, Quezon City, Philippines
deguzman_gladdyz@yahoo.com
+63916 6745062

Career Objective:
To be a part of an organization or company where I can fully utilize my skills and knowledge in community
organizing, planning and research towards a participatory and sustainable community development.

Educational Background:

Student, Masteral of Arts in Urban and Regional Planning 1st Semester, A.Y. 2007-
School of Urban and Regional Planning 2008 - present
University of the Philippines
Diliman, Quezon City

Bachelor of Science in Community Development, Cum Laude 2002-2006
College of Social Work and Community Development
University of the Philippines
Diliman, Quezon City

Secondary Level, Third Honorable Mention 1998-2002
Mangaldan National High School
Mangaldan, Pangasinan

Elementary Level, Salutatorian 1992-1998
Mangaldan I Central School
Mangaldan, Pangasinan

Scholarship and Awards Received:
Governor Victor E. Agbayani Scholar 2002-2006
(Provincial Government of Pangasinan

Speaker Jose de Venecia Scholar 2002-2006

College Scholar 1st Semester, A.Y. 2004-2005

University Scholar 2nd Semester, A.Y. 2004-2005
1st Semester, A.Y. 2005-2006
2nd Semester, A.Y. 2005-2006

Work Experience:

Project Coordinator
April, 2008 – Present
Sa Aklat Sisikat Foundation, Inc.

• Prepares and updates timeline for the Principals LEAD (Leadership Enhancement and Development) Program (PLP) based on the expected deliverables specified by the sponsor and initiates the creation of the Master Operating Procedure and reviewed and approved by the Operations Manager.
• Implements the logistical plans for the project as communicated with all the stakeholders involved including the sponsor, service providers, public school principals, local government units, resource speakers and the Department of Education.

Office Manager
December 11, 2007- March 31, 2008
Sa Aklat Sisikat Foundation, Inc.

Responsibilities:
• Makes recommendations on how the Foundation can achieve optimum efficiencies in implementing the SAS Reading Program and Petron Programang Kaakbay;
• Coordinates closely with SAS accredited legal office on all formal agreements to be prepared, accepted, and signed by SAS and an outside individual or organization; and
• Oversees documentation of every phase of the program and in close coordination with the IE/Document in charge creates an SAS archive of all important phases and surveys that cover SAS projects;

Project Officer
September 2006- December 2007
Sa Aklat Sisikat Foundation, Inc.

Responsibilities:
• Works closely with the Reading Program Manager in guiding and assisting teachers and administrators, and discussing problems and suggesting actions that would resolve unexpected issues that crop up during the program implementation;
• Conducts an ocular inspection of all participating schools in whichever city the program will be held prior to the program launch;
• Prepares and submits a Program File Binder that contains all the documentation of the program-related events including but not limited to Teacher Training Workshop, Program Launch, Volunteer Briefing, Culminating Activities and Turnover Ceremonies; and
• Submits an integrated end report to be presented to the corporate sponsors.

Projects Monitored:
* HSBC (Hongkong and Shanghai Banking Corporation) – SAS Reading Program in the 15 Schools of Taguig City
* PACAP (Philippines-Australia Community Assistance Program)- SAS Reading Program in the 5 Municipalities of Oriental Mindoro
* Convergys-SAS Reading Program in the 4 Schools of Pasig City

Project Development Officer
May – August 2006
City Government of Dagupan

Responsibilities:
• Develops project proposals feasible for the city
• Documents City’s Best Practices and other innovative programs and projects
• Facilitates other related activities

Field Work Student
A.Y. 2005-2006
University of the Philippines Social Action and Research Development, Inc (UPSARDF, Inc.)
Anda, Pangasinan

Responsibilities:
• Facilitates meeting within the People’s Organizations
• Assists in trainings and seminar workshops that address people empowerment and resource management
• Conducts research and assessment on fisheries ordinances
• Produces an integrated paper on the course of the fieldwork and an analysis of the program implementation

Training and Seminar Workshops (As Organizer, Documenter, Trainer, Facilitator)

Principals LEAD (Leadership Enhancement and Program Conference) Program Conference
September, 2008, Ateneo de Manila University

Convergys-SAS Teacher Training Seminar Workshop
September 1-2, 2007, Petron MegaPlaza, Sen. Gil Puyat Avenue, Makati City

HSBC-SAS Teacher Training Seminar Workshop
September, 2006, Petron MegaPlaza, Sen. Gil Puyat Avenue, Makati City

Programang Kaakbay Conference
October, 2006, Xavier School, Madison Street, San Juan

Local Research Partners’ Orientation on Participatory Research Appraisal (PRA)
July 6-8, 2005, Anda, Pangasinan

Training on Participatory Conflict Mapping
August 31- September 1, 2005, Anda, Pangasinan

Peace and Conflict Impact Assessment
November 20-22, 2005, Anda, Pangasinan

Training on Negotiation Coaching
November 28-30, 2005, Bolinao, Pangasinan

Siganid Culture Livelihood Project Training
February 27-28, 2006, Anda, Pangasinan

SILIP (Simpleng Ilaw sa Lipunan), Isang Makabuluhang Pagtuklas sa Kahalagahan ng Kababaihan
December, 2004, Bonuan Binloc, Dagupan City

Project Proposals and Researches:

BERRDE (Bakauan Enhancement and Reforestation for Resource Development), A Project Proposal for Mangrove Reforestation and Management in the Coastal Areas of Dagupan City, August 2006

Factors Affecting the Preferences of the University of the Philippines, Diliman Students among the Electoral Candidates on May 2004 Elections, April 2004

SCANDAL, An Integrated Paper on Anda-CBCRM’s (Community-Based Coastal Research Management) Conflict Management Project, March 2006

SANDATA (Kaninong Kaalaman nga ba ang Tunay na Sandata Tungo sa Kaunlaran?)\, March 2006

Saling-Pusa, Isang Pag-aaral sa Partisipasyon ng Kababaihang Miyembro ng People’s Organizations na Katuwang sa Programang Anda-CBCRM, March 2006

Core Group Formation (Karanasan ng Pamayanan sa Pagmomobilisa Tungo sa Wasto at Epektibong Pagpapatupad ng Municipal Fisheries Ordinance), March 2006

ManggANDA’s Best Vinegar ( A Case Study on the Strategic Utilization of Mangoes and its Promotion of the Economic and Social Development among the People in Anda, Pangasinan), October 2005

A Case Study on Proliferation of Fish Pen and Fish Cage and its Effect among the People in Zone II, October 2005

Towards Redefining Community Life of the Single Mothers in Haven, Bonuan Binloc, Dagupan City, April 2005

Organizational Affiliation:

AKAP Kalikasan (Northern Luzon Non-Government Organization)
Board of Incorporators 2006-present

University of the Philippines Subol Society (UPSS)
Alumni Relations, Externals Sub-Committee Head A.Y. 2003-2004
Externals Committee Head A.Y. 2004-2005

Languages Spoken:
• Fluent in English, Filipino and Pangasinan
• Basic understanding of Ilocano and Bolinao

Software Skills:
• Proficient in Microsoft Office Applications
• Background in Basic Programming and Linux Software

Personal Background:
Birthdate: April 18, 1985
Birthplace: 128 Banaoang, Mangaldan, Pangsinan
Gender: Female
Nationality: Filipino
Religion: Roman Catholic
Civil Status: Single

Character References:

Ms. Marie Asistio-Angeles
Operations Manager
Sa Aklat Sisikat Foundation
35th/F Petron MegaPlaza, 358 Sen. Gil Puyat Avenue, Makati City
(+632) 889-8135/ (+63) 886-3888 loc. 3523 or 3525
Mobile Number: (+63) 927 2949734

Mr. Victor Z. Manlapaz
Project Officer
Coca-Cola Foundation
Manila Head Office
866-2582/09175282723

Mr. Rafael F. Baraan
Province Administrator
Provincial Capitol of Pangasinan
(075) 542-6012; 542-6013

I wanted to apply as a live-in caregiver, im 41 yr old a graduate of nursing aid with experience as a caregiver for almost 5 yrs, my maturity will speak for my capabilty.

GEMMA ENRIQUEZ
2 Sardonyx St. Medalva II
Angono, Rizal 1930
09151125432/ 02 470-0051

Inbound or Outbound Sales and Customer Service Operations

Summary:

5 years experience in Sales and Customer Service
Pro active Performer
Able to multi-task and work efficiently under limited resources
Proficient English communication skills

EDUCATIONAL BACKGROUND

Adamson University
AB Mass Comm

Angono Private High School

Angono Elementary School Unit 1

WORK EXPERIENCE

DELL INC.
Mid Market Segment
Senior Customer Care Rep
July 2007 up to present

 Answer calls from Large Business customers on day-to-day basis
 Responsible in providing assistance for Dell customers on technical, financial and account issues
 Review customer’s account upon request to check on disputes on their billing and invoice copy requests
 Process replacements for units that are missing, wrong and damaged
 Maintains a good relationship with customers by sending emails on a timely manner to provide updates on the case management
 Communicate with third party vendor for cancellation and shipping issues
 Undergo training as refresher and for new Dell products Undergo weekly one-on-one meeting with Manager to make sure that metrics are met

SITEL Phils.
XM Satellite Radio
Customer Service Associate
Nov 2005 - July 2006
 Responsible in providing assistance for XM Radio users by answering calls on day-to-day basis
 Handled customer issues concerning XM Radio which includes disputes in charges and troubleshooting as well as providing best Customer Experience
 Provide instructions to customers regarding the channels and stations of XM

Epixtar Phils.
Discover Financial Services
Outbound Sales
May 2005 - Sept 2005
 Responsible in doing Outbound on behalf of Discover Credit Cards.
 Call customers to introduce the features of Discover Credit cards.
 Consistent coordination with the Team Manager for compliance and metrics
 Undergo side-by-side monitoring by Team Manager to ensure quality and consistency of the information being provided to customers

Ambergris Solutions Inc .
Dell Home Sales And Financing
Inbound Sales Associate
Oct 2003 - Sept 2004
 Take inbound calls from customers that are interested in Dell Computers or just shopping around
 Upsell accessories to customers and provides information regarding promotion and accurate pricing
 Responsible for enrollment of customers to Dell Financing as part of the metrics
 Customize Dell computer by ensuring the part’s specification and let customer decide which item/part is to add on the configuration

Puyat Sports Billiards and Bowling
Q-Plaza Cainta Rizal
February 2003 – July 2003
 Worked as a Counter Person for Billiards and Bowling Customers
 Responsible in machine activation, order taking and accepting payments from customers
 Responsible for accurate computation for day-to-day sales
 Submits report to Manager for the day’s transaction

Dunkin Donuts (Golden Donuts Inc.)
Pasig City
July 2002 – Dec 2002
 Worked as a Counter Person for donuts and sandwiches
 Deals with order taking, payment, and maintaining sufficient number of donuts that is enough for a whole shift
 Assure the shop’s cleanliness and maintains counter area dirt free as much as possible
 Responsible for accurate computation for day-to-day sales
 Submits report to Manager for the day’s transaction
 In charge of all the transactions in the counter.

Dunkin Donuts (Golden Tri-Block Inc) – Franchise
Cainta Rizal
July 2001 – Dec 2001
 Worked as a Counter Person for donuts and sandwiches
 Deals with order taking, payment, and maintaining sufficient number of donuts that is enough for a whole shift
 Assure the shop’s cleanliness and maintains counter area dirt free as much as possible. In charge of all the transactions in the counter
 Responsible for accurate computation for day-to-day sales
 Submits report to Manager for the day’s transaction
 In charge of all the transactions in the counter

Gregorio, Marian A.

Contact Info
Address : 26 3rd St. Phase I Bliss Gruar Subd. Cainta, Rizal, 1900 National Capital Reg, Philippines
Telephone No. :
Mobile No. : +639224292821
Email : ria_g0422@yahoo.com

Personal Particulars
Age : 27 years 10 month(s)
Date of Birth : 22 Apr 1981
Nationality : Philippines
Gender : Female
Marital Status : Single
Student Card No. : 61071
Permanent Residence : Philippines

Educational Background

Qualification : Bachelor’s/College Degree
Field of Study : Business Studies/Administration/Management
Major : Management Information System
Institute/University : Philippine School of Business Administration, Philippines
CGPA : 90/100
Graduation Date : Mar 2003

Employment History

Company Name : ICT Marketing Group Inc.
Position Title : Telephone Sales Representative and Data Analyst
Position Level : 1-4 Yrs Experienced Employee
Specialization : Sales - Telesales/Telemarketing
Industry : Call Center / IT-Enabled Services / BPO
Duration : Apr 2006 - Oct 2008
Monthly Salary : Peso 17000
Work Description:
‘JP Morgan Chase - outbound calls, offer ID theft protection to existing Car loan customers of Chase.

WAMU - outbound calls, offer ID theft protection program to existing WAMU cardholders.

Capital One - outbound calls, offer credit cards to prospective Capital One Cardholders.

HSBC- GMHH - outbound calls, offer credit cards to existing General Motors Customers.

HSBC- CORE-perform out-bound calls to customers and offer the HSBC GOLD/PLATINUM MASTERCARD and/or ORCHARD BANK MASTERCARD credit cards and also offer the upsell of ASP(Account Secure Plus - a credit card insurance).

Chartered Marketing Services - outbound calls, offer protections to the mortgage holder.’

DATA ANALYST:
reporting switch time variances, attendance, productivity report and incentive report.

Company Name : AMBERGRIS SOLUTIONS INC.
Position Title : ELITE SALES FORCE
Position Level : Fresh Grad / Less than 1 Year
Specialization : Customer Service
Industry : Telecommunication
Duration : Oct 2004 - Jan 2006
Monthly Salary : Peso 12500
Work Description:
CUSTOMER CARE, PROCESSED/HANDLES RETURNS,CANCELLATIONS, INQUIRIES, ORDER STATUS,DISPATCHES, PRE-SALES INFORMATION, CHANGES IN ORDERS,GAVE CONCESSIONS, HANDLES COMPLAINS AND RESOLVES PROBLEMS/CONCERNS AND OTHER RODUCT-RELATED ISSUES. AND TRANSFER TO SALES DEPARTMENT, HANDLES FULL SYSTEM.

Company Name : Jollibee
Position Title : service crew
Position Level : 1-4 Yrs Experienced Employee
Specialization : Public Relations/Communications
Industry : Food & Beverage / Catering / Restaurant
Duration : Oct 2000 - Mar 2001
Monthly Salary : Peso 3000
Work Description:
service crew,telemarketing.

Company Name : Philippine School of Business Administration
Position Title : Student Asst.
Position Level : Fresh Grad / Less than 1 Year
Specialization : Others/Category not available
Industry : Education
Duration : Jun 1999 - Mar 2003
Monthly Salary : Peso 1500
Work Description:
tally subjects

Top Skills
(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)
Skill Years Proficiency
COMPUTER LITERATE >5 Advanced
MS Office 4 Intermediate

Languages
(Proficiency: 0=Poor - 10=Excellent)
Language Spoken Written
Filipino 10 10
English 9 9

Additional Info
Career Goal - to become a more accomplished and succesful professional in this industry and to develop further both personally and professionaly.

Availability : Immediately after notice period of 0 month(s)

Miscellaneous
Expected Monthly Salary : Peso 18000 (Negotiable)
Willing to Travel : Heavy (>50%)
Willing to Relocate : Will Consider
Possess Own Transport : No

References

Name : Ean Hibionada
Relationship : Former Supervisor
Position : Internal Sales Representative, Dell, Phils.
Tel : 429-2854
Email : ean_hibionada@dell.com

Name : Mr. Nelson Mangubat
Relationship : Former Supervisor
Position : Program Supervisor, ICT MARKETING GROUP, Inc.
Tel : 857-8400
Email : nmangubat@ictgroup.com

Thank yOu!,Its a job opportunity for me, and it helps me to used my profession as BAchelor of Science in Hotel & restaurant Management.